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Working with Difficult People
Working with Difficult People
This revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace details specific techniques for handling coworkers who frustrate, impede, maneuver, undermine, plot, connive, and whine, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues, including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits – from tyrants and bullies (regular and cyber) to the pushy and presumptuous – and offers helpful strategies and phrases for defusing tension and effectively resolving conflict.
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